All Sales Are Final
Due to the nature of the medical, personal protective, laboratory, hygiene, filtration, safety, and related products sold by PurCel Labs, all sales are final.
We do not accept returns or exchanges. Please carefully review product descriptions, sizes, specifications, quantities, and compatibility before placing your order. Orders are final once submitted and cannot ordinarily be canceled or modified.
Damaged, Defective, Incorrect or Incomplete Orders
If your order arrives damaged, materially defective, incorrect, missing merchandise, or incomplete, please contact us within five (5) business days of delivery at info@purcellabs.com.
Please include your order number and photographs of the product, packaging, shipping carton, shipping label, and any visible damage, as applicable. Please retain all merchandise and packaging while we investigate the claim.
After reviewing the circumstances, PurCel may provide an appropriate replacement, reshipment, credit, or refund.
Packages Reported Delivered but Not Received
If your carrier reports a shipment as delivered but you cannot locate it, please contact us. These situations are investigated on a case-by-case basis, including with the shipping carrier where appropriate.
Shipping
PurCel primarily ships orders using UPS. Shipping and delivery dates are estimates unless expressly stated otherwise. Carrier delays and other circumstances outside PurCel's reasonable control may occasionally affect delivery times.
Contact
PurCel Labs
10537 Santa Monica Blvd., Suite 300
Los Angeles, CA 90025